This Personal Data Protection Notice explains the practices of Orient Escape Travel Sdn. Bhd. [Company No.: 198501005498 (137939-M)] (hereinafter referred to as “we”, “our”, “us” or “OET”) regarding the personal information / personal data in accordance with the relevant data protection laws including but not limited to Malaysian Personal Data Protection Act 2010 that we collect from you and/or about you whether on this site, through written or verbal communications with us, information collected when you appoint us as your travel agent.
Please note that OET may amend this Personal Data Protection Notice at any time and without prior notice and will publish the amended or revised Personal Data Protection Notice on our website or by email or by other means.
By submitting your personal information to us, you will be treated as having given your permission, where necessary and appropriate for disclosures referred to in this Personal Data Protection Notice. Kindly study this Personal Data Protection Notice and understand your rights on the matter.
If you do not consent, or in the event that you decide to withdraw or limit your consent to any of the purposes mentioned herein, kindly inform us in writing. However please take note that we may not be able to provide you with the full range of services that may be of interest to you or to your benefit if you decide to withhold, withdraw or limit your consent.
This Personal Data Protection Notice shall also serve as the Global Data Privacy Policy of OET.
At every contact point or guest or customer interaction, and in conducting every aspect of our business, we may collect personal information.
1.2This personal information may include:
You need to know that we may also obtain information about you based on physical and/ or online interaction with you through our and/ or third-party websites, the information you provide to us or from other information we receive. We may also collect information about you from third parties, including information from our travel agents, credit card, and other partners and associates, information from social media sites consistent with your settings on such sites, such as social media sign-on programs, and from third-party sources. OET may append this information to the information we have on file for you and share it with others consistent with this Personal Data Protection Notice.
2.2If you inform a third-party travel agent that you would like to receive marketing communications from OET, they will securely transfer your contact details and marketing preferences to us.
2.3If you book one of our travel/holiday packages through a third-party travel agent, certain personal data (as applicable to your booking, such as your name, date of birth or any special requirements you have) will be passed to us to provide the services you have requested/booked.
We use your personal information to provide the services you request from OET, or which are part of a package you have joined or a purchase you have made. We also use your personal information to provide you with information about meeting and event planning and access to specific account information for administrative purposes, processing master merchant/merchants’ application, to conduct an investigation of violations of any governing terms and conditions and so forth. In addition, we may use your information to: improve OET's products or services, customer experience, sales and after sales service such as maintenance and support, provide you with the expected level of hospitality and services; ensure our site, products and services are of interest to you; process enrolments and applications; and facilitate collections, administration, planning, development, operations and quality enhancement of products and services, notification of information on new products or services, product surveys, marketing research, marketing and promotion, notification and inquiry to customers in the case of occurrence of recall etc, responding to customer’s queries and any other measures to satisfy customer’s request or needs. We also use the information to provide or offer you newsletters, promotions and featured specials, other marketing communications, product or service awareness marketing, and to conduct surveys, lucky draws, prize draws, and other contests. We may provide these communications online, via email, telephone, mobile/text messaging (including SMS, MMS, WhatsApp, WeChat and suchlike) and postal mail.
As a Group of Companies comprises operating subsidiaries and associates service business and consumer market in a variety of industries, we are committed to provide you with the same level of service that you have come to expect at OET. In this context, we may share your personal information among companies associated with OET, including the licensed/managed only entities, or service providers that may be located in countries outside your own. Although the data protection laws of these various countries may not be as comprehensive as those in your own country, OET will take appropriate measures to ensure that your personal data is handled as described in this Personal Data Protection Notice.
4.2Your personal data may be disclosed to the classes of third parties as follow:
In the event of any potential, proposed or actual corporate restructuring exercise (including without limitation any sale of business, disposal, acquisition, merger or reorganisation involving OET or the assets of OET to another party),your personal data may be required to be disclosed and/or transferred to the other party as part of such corporate restructuring exercise.
When you log onto and interact with OET’s website, ST and third parties with whom OET has contracted to provide services to OET, may collect Pertinent Information (for example, a catalogue of the site pages you visit, and the number of visits to our sites). We use cookies and other technologies to collect this information.
5.2We may also aggregate or anonymise personal information (for example, we may aggregate personal information to calculate the percentage of our users who have a particular telephone area code) or collect demographic data such as date of birth, gender and marital status.
5.3As Pertinent Information does not and may not personally identify you, such information may be disclosed for any purpose. In some instances, we may combine Pertinent Information with personal information. If we do combine any Pertinent Information with personal information, the combined information will be treated by us as personal information in accordance with this Personal Data Protection Notice.
We do not knowingly collect personal information from individuals under the age of eighteen (18). As a parent or legal guardian, please do not to allow your children to submit personal information without your permission.
Our sites and our mobile applications may contain links to third parties' websites. Please note that we are not responsible for the collection, use, maintenance, sharing, or disclosure of data and information by such third parties.
7.2Other third-party websites include the landing page of the high-speed Internet providers as well as social media sites (such as Facebook, Instagram, Twitter and suchlike) on which OET may have accounts pages where you may be able to post information and materials.
7.3If you provide information on third-party sites, the privacy policy and terms of service on those sites are applicable. We encourage you to read the privacy policies of websites that you visit before submitting personal information.
OET will take reasonable precautionary steps to ensure that personal data/information collected are:
We also seek to require our travel agents, affiliates and service providers with whom we share personal information to exercise reasonable efforts to maintain the confidentiality of personal information about you. For online transactions, we use reasonable technology to protect the personal information that you transmit to us via our website. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.
8.3For your own privacy protection, we encourage you not to include sensitive personal information in any emails you send to us. Please do not send credit card numbers or any sensitive personal information to us via email.
8.4We will not contact you by mobile/text messaging or email to ask for your confidential personal information or credit card details. We will only ask for your confidential personal information or credit card details by telephone when you are booking a reservation or promotional package by telephone. We will not contact you to ask for your account log-in information. If you receive this type of request, you should not respond to it. We also ask that you please notify us at webmaster@orientescape.com.my
The information you provided to us at the time of registration may be accessed, reviewed, rectified and updated at any time.
We will make all required updates and changes within the time specified by applicable law and, where permitted by law, may charge an appropriate fee to cover the costs of responding to the request. Such requests must be submitted in writing to the following address:
In line with our principle to protect your confidentiality, we can only respond to such requests to the email address that you have registered or otherwise provided to us. Please remember that if you make such a request, we may not be able to provide you with the same quality and variety of services to which you are accustomed.
9.4In addition, in some circumstances based on applicable law, you may request that we cease sharing personal information about you with our business partners or erase all collected personal information about you or that OET cease using personal information about you on the grounds that such personal information was acquired by unjust means or used in violation of law by sending your written request to Orient Escape Travel Sdn. Bhd. at Unit D-25-7, Menara Suezcap 1, KL Gateway, No. 2, Jalan Kerinchi, Gerbang Kerinchi Lestari, 59200 Kuala Lumpur, MALAYSIA. We will seek to honour those requests consistently with applicable law.
9.5In certain circumstances, you may object to specific processing activities, require us to restrict how we process your personal information and ask us to share your personal information in a usable format with another company. Where you have given your consent to a particular type of processing, you may withdraw that consent at any time. However, withdrawal of consent will not affect the lawfulness of the processing before your consent was withdrawn.
9.6You may withdraw your consent at any point of time by writing to OET by email at webmaster@orientescape.com.my or by postal mail to Orient Escape Travel Sdn. Bhd. at:-
ORIENT ESCAPE TRAVEL SDN. BHD.
Unit D-25-7,
Menara Suezcap 1, KL Gateway,
No. 2, Jalan Kerinchi,
Gerbang Kerinchi Lestari,
59200 Kuala Lumpur,
MALAYSIA
We retain personal information about you for the period necessary to fulfil the purposes outlined in this Personal Data Protection Notice, unless a longer retention period is required or permitted by applicable law.
If you have given us your contact information (mail address, fax number, email address or phone number), we may want to inform you about our products and services or invite you to events by email, telephone, mobile/text messaging (including SMS, MMS, WhatsApp, WeChat and suchlike) or post. You may change the communications you receive from us by writing to us by email to webmaster@orientescape.com.my
11.2Please note, however, that if you change the communications you receive from us as described above, we will not be able to remove your personal information from the databases of affiliates, licensed or business partners with whom we have already shared your personal information (i.e., to whom we have already provided your personal information as of the date of your opt-out request).
11.3If you prefer not to receive email marketing materials from us, you may opt-out at any time by using the unsubscribe function in the email you receive from us.
By signing our Personal Data Protection Consent Form, you agree to indemnify, defend and hold OET, direct/indirect subsidiaries, harmless from any claims (including but not limited to claims for defamation, trade disparagement, privacy and intellectual property infringement) and damages including solicitor’s fees arising from any submissions by OET or through OET’s account.
12.2In circumstances where you may have provided personal data relating to others (e.g. family, spouse, emergency contact persons, etc), you shall have taken to represent and warrant that you had their consent or are otherwise entitled to provide their information to OET. You shall indemnify OET in the event OET suffers any loss or damage as a result of your failure to comply with the same.
If you have any questions about this Personal Data Protection Notice or how OET processes your personal information or would like to exercise one of your data protection rights, please contact us by email at webmaster@orientescape.com.my or by postal mail to Orient Escape Travel Sdn. Bhd. to:-
ORIENT ESCAPE TRAVEL SDN. BHD.
Unit D-25-7,
Menara Suezcap 1,
KL Gateway ,
No. 2, Jalan Kerinchi,
Gerbang Kerinchi Lestari,
59200 Kuala Lumpur,
MALAYSIA